Could someone explain what happened this morning?

[brian]

All my sites incl email off all morning - thats not really why I made the labourious changeover from Plesk.

Please Rob will you keep up up to date, I notice there is no mention in the maintenance/upgrade section.

Look forward to reading some reassuring words........

[Roger]

Me too:
although the sites and emails came back about 1pm, I am still without either whm or cPanel, seven and a half hours further on. (And to anticipate the usual advice given at this point, I emailed support@designrweb.co.uk almost three hours ago.)

I was told in a private email from Support at 1:09 that they were "just reinstalling whm/cpanel, should be all done within the hour". So where are they?

Half my time at present is spent moving my sites off Plesk and onto cPanel because it is allegedly more reliable. So I can ill-use this lack of access and spend my time wondering if I've made the right decision.

Roger

[brian]

And Roger I'll be betting alot of the rest of your time is spent chasing designrweb for answers .

Either they should get a bit more people-friendly or get the system working at 100%+ - preferably the later, although it would also be nice to hear from them now and again.

Meanwhile - still waiting for their response......................

[Roger]

Well, actually, no, DesignRweb are giving me answers. I have an email from support which reads:
the control panel is currently (looks for tech term) busted :(

you can access it at http://domain:2082
whm at :2086
webmail at :2095

we are working with the authors on fixes, but it's something they've
done and "pushed" out to the cpanel licenced users and out of our hands
at the mo

news from the authors is "soon, very soon" but they've been saying that
all day
So there's the explanation and the workaround. Why haven't they been on these forums then? Well, "Currently we're locked out of the forum due to another bug with the way it's handling the sub domain..." so I hope she won't mind me posting this since it does give the work-around.

Roger.

[brian]

Sorry Roger, I can't make this link work either.

Am I doing something wrong???

[Roger]

Probably. :) Did you put a / between the domain name and the port number or something like that?

If I enter http://www.cornwellinternet.co.uk:2086/ then I get the logon screen for whm and on entering the username and password I get in OK.

I can then List Accounts and by clicking on the appropriate icon in the cPanel column [or rather the "missing image"] I get the cPanel screen for that account.

Roger

[brian]

Thanks Roger, yes I am doing something wrong as usual.

For everyone else out there
Don't be a dummy like me, instead substitute domain with your actual domain name then it works

Bloomin obvious really

By the way for direct cpanel access its 2082 in place of 2086 which is whm

:blink:

--
Brian

this post has been edited, in a rush to leave realised orginal was full of errors
(perhaps I need an early night)

[BEN]

So there's the explanation and the workaround. Why haven't they been on these forums then? Well, "Currently we're locked out of the forum due to another bug with the way it's handling the sub domain..." so I hope Bindhu won't mind me posting this since it does give the work-around.

Roger.


So the reason why no member from Admin has been on the forums is becuase of a bug? So how can we log on ok? That seem strange!

Ben.

[brian]

So the reason why no member from Admin has been on the forums is becuase of a bug? It does sound a bit weak when you put it like that, perhaps they should have a spare laptop or something so that they can plug it in the wall and access the forum indepentantly, afterall, all thats needed is a username, password and a telephone connection.

Methinks they are hiding behind their technology till they have some positive news

[othelloRob]

Originally posted by brian@Jun 10 2004, 01:13 PM
So the reason why no member from Admin has been on the forums is becuase of a bug? It does sound a bit weak when you put it like that
we're on the same LAN as the servers from a networking point of view (192.168.x.y) and with one of the faults being the IP adddressing/DNS all we got was a "500 internal server error" whilst trying to get apache to listen on the IP.

access through external IP address was fine, however issues with the NAT/Firewalls prevent us from going out ofteh building, in order to come back in.

CPanel problems 9th/10th ...
*usually* we run the version known as "stable", security updates are occasionally released and incorporated automatically, critical updtes are "pushed" to the system as released, cp/whm general fixes are released, tested on a separate box, and incorporated by manual update when deemed ready

daily cpanel checks with the authors that it is licenced and any critical updates have been applied, plus downloads "news" of latest fixes and releases.
sadly the authors managed to issue critical updates to the system which are "pushed" to us which somehat broke various services on the server

global domain alias (likethe /cpanel mapping to the right thing)
dns/ip lookups - causing exim to bounce some mail until the server could be reconfigured

all made a little harder by the authors being 6 hours and 4000 miles behind, and some of the staff being involved in a datacentre move/update at the same time.

anyway in order to fix some of the issues we are now on a later version of the apache webserver, the "current" version of cpanel, which has a few missing features we are tring to get back.

if anyone is still having issues with the CP please let us know, so we can fix them or chase the authors *again*.