This is not a particularly new problem, but I only came across it yesterday when a customer (who uses Internet Explorer :() reported it to me (who does not :)). There is a solution (read on).

One of the websites I look after runs a writing competition and contestants upload their entries to the site. Some of these are Word 2010 .docx files and when the administrator tries to open them, they are reported as being .zip files. To cut a long story short, the reason is that Apache is serving the wrong MIME type. The solution, courtesy of this forum posting, is to add some entries to the .htaccess file.

This only works for the web site in question, and I think it would be desirable for Othello to add these entries to the Apache configuration so that it works for all web sites. The entries in question are:
I see from the previous post (which goes into more detail about this issue) that there is a corresponding set of statements for a Microsoft IIS Server.

Is there any way of doing a DNS flush from Cpanel/WHM?

On trying to upgrade WordPress, I decided to back it up first via the Softaculous Backup screens, but got the error message which baffled me because I have ten installations of WP (I am a reseller) but only got this error message for some of them.

The cause, it turns out, is that the affected accounts were very close to their disk space quota (we use cPanel). On increasing the quota to give it a bit of headroom the problem went away.

I'm posting here because the error message is, in my view, misleading and I could not find it via a search here or, indeed, on Google. Which means I am probably about to become a Googlewhack ;)

I have recently bought an android mobile phone and so by coincidence have a couple of clients. None of us has yet managed to sync the phone with our email accounts and I wondered if anybody on this forum had done so and can say what they did?

I have a suspicion that the solution may lie in getting the name of the mail servers right. We are all quoting the domain name, eg cornwellinternet.co.uk or mail.cornwellinternet.co.uk and I wonder if the mail server is actually saying it's cpanel4.othellohosts.net (or something similar) and this discrepancy is causing the phone to throw a wobbler (to use a technical term). I may do some experiments and report back.

The latest upgrade to Wordoress, from 3.1 to 3.1.1, came available at 8am this morning via Softaculous. As the upgrade fixes a number of security issues this is not one to delay doing and I am already half way through the job.

However, I have discovered that it introduces a new sub-directory, languages, under wp-content. This new directory, which allows you to use Wordpress in Russian, Chinese, Ukrainian and other useful languages, occupies 13.3 megabytes of disk space.

As a reseller, I parcel out my web space to my clients giving them (or rather charging them) for what they use. I allow a bit of leeway but this upgrade has taken some of them over their allocation.

Fortunately if all you need is English, all you have to do is to delete this new directory. The blogs still seem to work OK. If anybody has any different experiences, please post here.

Presumably this change also caught Othello unawares?

We (by which I mean myself and my clients) are having problems because Spamcop has blacklisted Yahoo. The key line in the bounced email is
I have seen several of these, with the final byte of the IP address different, so I've put xxx there.

I appreciate that the root cause is that spammers are signing up to Yahoo and that has caused Yahoo to be blacklisted. A Google search also shows clients of other hosting services are suffering too. But the bottom line is that genuine emails from innocent BT Internet and Yahoo customers are currently being bounced by Othello, along, I would guess with a lot more less than innocent ones. My business needs those emails to get through.

Can I configure my SpamAssassin to let these though? Or are these emails being blocked at a server level, before they even reach me? Don't tell me it's a Spamcop/Yahoo issue, I know that. How can we mitigate its effects on us?

Occasionally somebody will send a client an unexpectedly large email and cause their account to go over quota. The system will therefore block any further emails from being accepted by that email account until the problem is fixed. This is as expected and what I would hope would happen.

However, on attempting to log on to the cPanel Webmail system to fix the problem (download emails, delete offending emails, etc) the user gets an internal server error and cannot progress. This is the case even if the account is increased in size so that it should not be over quota. In this case you have to wait for the system to recalculate which I think happens every six hours.

This is a known issue, see the cPanel forums, and I hope Othello can add their voice and press the cPanel authors to fix this behaviour.

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Rob

Basically, they are much more on the ball than Fantastico.

I converted all my Fantastico installations to Softaculous a few months ago, which was remarkably easy (there's an import button). Since then I've noticed that when a new release of the software (for example, this morning Wordpress) comes along, the Softaculous upgrade is not far behind. By way of contrast, you had to wait weeks if not months with Fantastico. This meant that if the upgrade was fixing a vulnerability I'd either have to go in and upgrade it manually (a waste of my time, and rather taking away the point of an auto-installer) or chance it.

So, my advice is, if you haven't moved your scripts over to Softaculous, do it now!

I want VPS-CPWHM-20 plan. But instead of fantastico i want softaculous script installer.

For the last few weeks I've been seeing very low figures in my WHM panel for Disk Usage - at a rough guess about 1/7th of what they should be.

To begin with I assumed it was a CPanel upgrade glitch but it seems to be persisting; is anyone else seeing this?

cheers

Bill

I have a client with a Yahoo email account, and when she sends us emails they bounce. The error messages in the last two were:
Both of those IP addresses belong to Yahoo and the headers in the failed emails seem to show that the email never got out of the Yahoo network: its Californian arm has been blacklisted by Spamcop so its UK arm will not deliver the message.
Other messages from the same sender to the same recipient have come through without difficulty, so it all seems to depend on the route, and I suspect, the timing.

I've started to get emails from people who say they cannot access my websites. As far as I can tell the sites have been up all the time so I have not raised a ticket. But where I can determine which country the complaint has come from, the answer has always been "Australia".

I've read in the Register about attempts to impose internet censorship in Australia and wondered if any Australian ISP had jumped the gun. Not that my sites have content likely to cause offence but it's possible that other sites on the server might have triggered the block.

Has anybody else noticed anything? My sites are on cPanel4, IP address 80.82.140.240

ETA One day later, the original reporter says that he can now access the site he could not get on to yesterday.

On one of my sites I am seeing a Webalizer DNS cache database (dns_cache.db) which has reached 40 Mb. From a bit of reading around I see that this is used to look up the countries of origins of my visitors, and I think this filesize is a bit of overkill to provide this function.

I may be atypical, as I am hosting just over 100 sites on a Reseller_300 package but using less than a third of the web space and bandwidth. Any comments? Should I just let these DNS cache files grow or is there something I can do about them?

With very short notice, the .CN Registry has informed us that regardless of the registration/renewal date all registrants will receive an email directly by CNNIC with the request to confirm their registration information, actually meaning a confirmation of the email address.
Other data can BUT MUST NOT be changed.

The subject of the e-mail is "Domain Name Information Confirmation".
The e-mail contains a confirmation link that *MUST* be activated by clicking on it.

If the domain name registration information is not confirmed within 14 calendar days of receipt of the notice, the domain name will be processed according to the "relevant provisions of the Registry".
This implies a possible deletion/loss of the domain.

Here is the original Registry message that we received:

We are trying hard to get more information/details about which we will notify .CN registrants accordingly.