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Service Status, Maintenance and Upgrades Status information and announcements for all Othello Technology Systems Ltd brands and services, servers, control systems, AS29527 network and datacentre updates. Notification of upcoming, pending and completed maintenance schedules and any current hardware/service issues.

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Old 18th June 2010   #1
netegralCameron
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Default CPanel 3 - Emergency Maintenance
Customers with services provided by CPanel3 will shortly be experiencing an extended downtime this afternoon. We have been alerted to a failing drive and this must be replaced to prevent data loss.

At this point we do not have an exact length of the outage, however must stop several services to maintain customer data.

We will keep customers up to date via this forum posting.

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Cameron Gray, Systems Architect
Othello Technology Systems Ltd
web http://www.othellotech.net portal http://my.othellotech.net support http://support.othellotech.net
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Old 18th June 2010   #2
netegralCameron
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Replacement equipment is ready; we are waiting on the completion of the data migration from the existing disks. This is running slower than normal due to the failing disk.

We will continue to provide updates when available.

--
Cameron Gray, Systems Architect
Othello Technology Systems Ltd
web http://www.othellotech.net portal http://my.othellotech.net support http://support.othellotech.net
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Old 18th June 2010   #3
netegralCameron
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The data migration is now completed. The equipment is in the process of being swapped, the the restoration can begin. We expect this to be quicker than the migration as the disks are not faulty.
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Othello Technology Systems Ltd
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Old 18th June 2010   #4
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Data restoration is now in progress. We will update further when this is complete.
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Othello Technology Systems Ltd
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Old 18th June 2010   #5
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Data restoration is now complete. There are a couple of observed issues which will be cleared up in the next 30 minutes.

Services should now be restored to all users.
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